Please read our Terms & Conditions carefully. They explain important information about using our website, placing orders, delivery, returns, payments and your rights as a customer.
Last updated: 18 August 2026
These Terms and Conditions apply to the use of our website and to purchases made through our website.
Please read these Terms and Conditions carefully before placing an order. By using our website or placing an order with us, you agree to these terms.
Nothing in these Terms and Conditions affects your statutory rights.
This website is operated by Sew Devine.
Trading name:
Sew Devine
VAT registration number:
642 0858 43
Trading address:
Sew Devine
24 Wokingham Road
Reading
Berkshire
RG6 1JQ
Website:
www.sewdevine.co.uk
Telephone:
0118 926 8664
Email:
info@sewdevine.co.uk
In these Terms and Conditions, “we”, “us” and “our” refer to Sew Devine. “You” and “your” refer to the customer or user of our website.
If you have any questions about these Terms and Conditions, please contact us using the details above.
You may use our website for lawful purposes only.
You must not use our website:
We may suspend, restrict or terminate access to our website if we reasonably believe there has been misuse or a breach of these terms.
Content on this website, including text, images, photographs, graphics, logos, product descriptions, page layouts, design elements, videos, downloads and other materials, may be owned by Sew Devine, our suppliers, manufacturers, licensors or other relevant third parties.
This content is protected by copyright, trade mark rights, database rights and other intellectual property rights where applicable.
You may view, download or print content from this website for your own personal, non-commercial use only.
You must not copy, reproduce, edit, distribute, republish, upload, display, sell, license or commercially reuse content from this website without the permission of the relevant rights holder.
Some product images, product descriptions, manuals, brochures, logos, trade marks and other brand materials belong to manufacturers, suppliers or other third parties and are used with permission or under an appropriate licence where applicable.
All trade marks, brand names and logos remain the property of their respective owners.
We take reasonable care to ensure that product descriptions, images, specifications, prices and availability are accurate.
However:
Where possible, we will make clear what is included with each product.
If you are unsure whether a product, accessory, presser foot, spare part, needle, bobbin, software item or machine is suitable for your needs, please contact us before ordering.
All prices are shown in pounds sterling.
Prices include VAT where applicable, unless clearly stated otherwise.
Delivery charges, where applicable, will be shown on our website or during checkout before you complete your order.
We may change prices at any time. A price change will not affect an order that we have already accepted.
If we discover a pricing error after you place an order, we will contact you as soon as reasonably possible. We may offer you the option of continuing with the order at the correct price or cancelling the order for a full refund.
We are not required to supply a product at an incorrect price where the pricing error is obvious and could reasonably have been recognised as a mistake.
From time to time, we may offer promotional codes, discounts, bundles, free gifts, price reductions or other special offers.
Promotions are subject to any conditions stated with the particular offer and to availability.
Unless the individual promotion states otherwise:
If a free gift is supplied as part of an offer and you cancel or return the main product, the free gift should also be returned where it formed part of the same promotion.
If a promotional item is missing, damaged or has been handled beyond what was reasonably necessary and this genuinely reduces the value of the returned goods or promotional package, we may make a proportionate deduction from the refund where permitted by law.
We will not make a deduction merely because packaging has been opened where opening it was reasonably necessary to inspect an item.
When you place an order through our website, you are making an offer to buy the goods in your basket.
After placing your order, you may receive an order acknowledgement email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.
Your order is accepted when we confirm dispatch, confirm that your order is ready for collection, or otherwise clearly confirm acceptance.
If we cannot accept your order, we will contact you and refund any payment taken for that order.
We may refuse or cancel an order where:
Payment must normally be made at the time of ordering unless we agree otherwise.
Payments made through our website are securely processed by PayPal.
If you choose to pay using PayPal, or by debit or credit card through a payment option processed by PayPal, your payment information is processed by PayPal.
Sew Devine does not receive or store your full debit or credit card details.
We may receive and retain limited transaction information needed to process and manage your order, such as the payment amount, payment method, payment status and transaction reference.
Your use of payment services provided by PayPal is also subject to PayPal’s applicable terms and privacy information.
Your order will not normally be dispatched until the relevant payment has been successfully authorised or completed.
Where available at checkout, PayPal may offer eligible customers Pay Later options, such as Pay in 3 or Pay in 30 Days.
Pay Later products are provided by PayPal and are subject to PayPal’s eligibility requirements, approval and separate terms and conditions.
If you choose a PayPal Pay Later option, the credit agreement and repayment arrangement is between you and PayPal. Sew Devine does not make the lending decision or provide the credit.
The Pay Later options available to you, if any, are determined by PayPal and may vary depending on the order and your eligibility.
We currently deliver to UK addresses only, subject to postcode and courier availability.
Available delivery methods, prices and estimated delivery times will be shown on our website or at checkout.
We will make reasonable efforts to dispatch and deliver orders within the times stated. Unless another delivery period has been agreed with you, goods will normally be delivered without undue delay and within 30 days of the contract being made.
Delivery dates and times are estimates unless we have specifically agreed a guaranteed delivery date with you.
For larger or higher-value goods, such as sewing machines, overlockers, coverstitch machines, embroidery machines, cutting machines or cabinets, delivery may require a signature.
Please ensure that the delivery address you provide is complete and correct.
If delivery fails because an address supplied by you is incorrect or incomplete, or because nobody is available where attendance was reasonably required, you may be responsible for reasonable additional delivery or redelivery costs that we actually incur.
For consumer orders, risk in the goods normally remains with us until the goods come into your physical possession, or the possession of a person you have identified to receive them, except where the law provides otherwise.
We are not responsible for delays caused by events outside our reasonable control. If we become aware of a significant delay affecting your order, we will contact you as soon as reasonably possible.
For further information, please see our Delivery Information page.
Where click and collect is available for an item, we will contact you when your order is ready for collection.
Please do not travel to collect your order until we have confirmed that it is ready.
You may be asked to provide your order confirmation and reasonable proof of identity when collecting an order.
If another person will collect an order on your behalf, we may ask you to confirm this in advance.
If you are a consumer buying at a distance, such as through our website, by telephone or by mail order, you will normally have a legal right to cancel eligible purchases without giving a reason.
For most goods, you may cancel from the time the contract is made until the end of 14 days after the day on which you receive the goods.
If one order is delivered in separate instalments, the cancellation period will normally end 14 days after the day on which you receive the final item or instalment.
To exercise your cancellation right, you must clearly tell us that you wish to cancel. You may do this by email, post, telephone or by using the model cancellation form at the bottom of these terms.
You do not have to use the model cancellation form.
If you cancel before goods are dispatched, we will refund you without undue delay and within the period required by law.
If the goods have already been dispatched or delivered, please return them in accordance with the returns section below.
Certain statutory exceptions to cancellation rights apply. These are explained below.
For further information, please see our Returns & Cancellations page.
If you cancel an eligible online order after goods have been dispatched or delivered, you must normally return the goods within 14 days after telling us that you wish to cancel.
Unless the goods are faulty, damaged, incorrect or not as described, you are normally responsible for the direct cost of returning the goods.
Returned goods should include the accessories, manuals, cables, feet, tools, covers and other components supplied with them.
You may inspect goods to establish their nature, characteristics and functioning in a similar way to what would reasonably be permitted in a shop.
If you handle goods beyond what is reasonably necessary for that purpose and the handling reduces their value, we may make a proportionate deduction from your refund where permitted by law.
Please package returned goods carefully and obtain suitable proof of return. For higher-value products, we recommend using an appropriately tracked and insured service.
If you arrange a return yourself, please take reasonable care of the goods while they are in your possession and during the return process.
For goods purchased in our physical shop, there is no automatic legal right to return an item simply because you have changed your mind. We may choose to offer additional goodwill returns, subject to any conditions we clearly provide.
Nothing in this section affects your statutory rights where goods are faulty, not of satisfactory quality, not fit for purpose or not as described.
Before ordering an accessory, spare part, presser foot, bobbin, needle, hoop or similar item, please check that it is suitable for the exact make and model of your machine.
If you are unsure, please contact us before ordering and provide your machine’s full make and model and, where relevant, its serial number.
If the product description correctly states compatibility and you order an item that is not suitable for your machine, this will normally be treated as a change-of-mind return rather than a product fault.
You may open packaging and inspect an item to the extent reasonably necessary to establish its nature, characteristics, compatibility and functioning.
If an item has been fitted, used, altered, marked, scratched, damaged or contaminated beyond what was reasonably necessary for inspection, and this has reduced its value, we may make a proportionate deduction reflecting the actual reduction in value where permitted by law.
We may also make a proportionate deduction where supplied components or accessories are missing or where unnecessary damage to packaging has genuinely reduced the value of the returned goods.
We will not make a deduction merely because packaging has been opened where opening it was reasonably necessary to inspect the item.
Where you validly cancel an eligible online order, we will refund the price paid for the goods.
We will also refund the cost of our least expensive standard delivery option that was available for your order. If you chose a more expensive delivery method, such as express, next-day or Saturday delivery, we are not required to refund the additional amount above the standard delivery cost.
Where goods have been dispatched or delivered, we may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever happens first, where the law permits us to do so.
We will normally make the refund using the same payment method used for the original purchase unless you expressly agree otherwise.
You will not be charged a fee merely for receiving a statutory refund.
We will issue the refund without undue delay and within the period required by law.
If handling beyond what was reasonably necessary has reduced the value of returned goods, we may make a proportionate deduction where permitted by law.
A deduction for missing accessories, components, manuals, packaging or promotional items will only be made where their absence has actually reduced the value of the returned goods and a deduction is permitted by law.
Different rights and remedies apply to faulty, damaged, incorrect or misdescribed goods. Nothing in this section affects your statutory rights.
The law provides certain exceptions to the normal cancellation right for distance purchases.
Depending on the circumstances, these may include:
Different cancellation rules apply to digital content that is supplied without a physical medium.
If you ask for the supply of digital content to begin during the 14-day cancellation period, we will obtain any consent and acknowledgement required by law before supply begins.
Where the legal requirements are met, you may lose your cancellation right once supply of the digital content begins.
Nothing in this section affects your rights if goods or digital content are faulty, not as described or otherwise fail to meet legal requirements.
We are under a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described.
If goods are faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.
For most consumer goods, the Consumer Rights Act 2015 provides a short-term right to reject faulty goods which normally lasts for 30 days, subject to the circumstances and statutory rules.
After the short-term right to reject has ended, you may have rights to require a repair or replacement. If the statutory conditions are met following repair or replacement, you may then have rights to a price reduction or final rejection of the goods.
These legal rights are separate from, and are not replaced by, any manufacturer’s warranty.
We may reasonably ask you for photographs, packaging details, serial numbers or other relevant information to help us investigate an issue.
Where appropriate, we may ask for the goods to be returned or made available for inspection.
If a return is required because goods are faulty, damaged, incorrect or not as described, we will meet reasonable return costs where we are legally responsible for them.
Nothing in these terms limits the remedies available to you under consumer law.
We take reasonable care when preparing goods for dispatch.
If an order arrives damaged, please contact us as soon as reasonably possible.
Where helpful, we may ask you to send photographs of the outer packaging, inner packaging and damaged item.
Please keep packaging while we investigate where reasonably possible, as it may assist with a courier claim or safe return.
If a parcel appears badly damaged when delivered, please make a note of this with the courier where reasonably possible.
These requests do not reduce or replace your statutory rights.
Many products are supplied with a manufacturer’s warranty or guarantee. The duration and conditions vary by brand and product.
Manufacturer warranties are provided in addition to your statutory rights and do not replace or reduce those rights.
Please keep your proof of purchase, as it may be required for a manufacturer warranty claim.
A manufacturer’s warranty may contain exclusions relating to matters such as misuse, accidental damage, neglect, unauthorised repair, normal wear and tear, consumable items or use outside the manufacturer’s instructions.
Any warranty claim will be dealt with in accordance with the applicable warranty conditions and the circumstances of the claim.
If a product needs to be returned for warranty assessment or repair, please contact us before sending it so we can advise you on the appropriate process.
For larger products, suitable packaging is particularly important. We recommend keeping original packaging where practical because it can make future transportation safer.
Nothing relating to a manufacturer’s warranty or packaging limits your statutory rights.
Unless expressly stated otherwise in the product description, sewing machines, overlockers, coverstitch machines, embroidery machines and cutting machines sold by Sew Devine are domestic machines intended primarily for household use.
Domestic machines are not designed for industrial production, factory use or prolonged heavy continuous operation.
Use for business, commercial, school, workshop, production or other intensive purposes may place greater demands on a domestic machine.
Use outside a manufacturer’s intended purpose or contrary to its instructions may affect the manufacturer’s warranty, depending on the applicable warranty terms and circumstances.
If you intend to use a machine in a business, school, workshop, production environment or for frequent professional work, please contact us before ordering so we can help you consider whether the machine is suitable for your intended use.
Nothing in this section excludes or limits statutory rights that apply to your purchase.
From time to time, we may offer refurbished, ex-display, demonstration or open-box machines.
Where this applies, it will be stated in the product description.
Such products may previously have been opened, displayed, demonstrated, tested, returned, inspected, repaired or repacked.
We will make reasonable efforts to describe their condition accurately and tell you about relevant known marks, missing packaging, missing or replacement accessories, or other material differences from a brand-new sealed product.
Unless stated otherwise, these products will be supplied with the accessories listed in the product description.
Any applicable warranty information will be stated where relevant.
Your statutory rights still apply.
These terms apply to sewing machines, overlockers, coverstitch machines, embroidery machines, cutting machines and related equipment left with Sew Devine for repair, servicing, inspection or assessment.
When you leave equipment with us, we will take reasonable care of it while it is in our possession.
We will use the contact details you provide to update you about the repair or service. Please tell us if those details change.
Where parts are required, completion times may depend on supplier availability.
If a machine is old, discontinued, heavily worn, damaged, unsafe or has limited spare-parts availability, we may not be able to complete a repair.
Where reasonably possible, we will tell you if a repair appears uneconomical or if required parts are unavailable.
Any estimate or quotation is based on the information available at the time. If further faults are discovered and additional chargeable work is required, we will normally contact you before carrying out that additional work.
Services supplied to consumers must be carried out with reasonable care and skill. Where a price or completion time has not been fixed, consumer law may also require a reasonable price and/or performance within a reasonable time, depending on the circumstances.
If a service does not meet the standards required by consumer law, statutory remedies may include repeat performance or an appropriate price reduction where the relevant conditions are met.
Machines should be collected as soon as reasonably possible after we tell you that the repair, service, inspection or assessment is complete.
Nothing in this section affects your statutory rights.
This section applies to machines and other equipment left with Sew Devine for repair, servicing, inspection or assessment.
Please make sure the contact information you provide is correct and tell us if it changes.
Once an item is ready for collection, or if we are unable to proceed with the work, we will make reasonable efforts to contact you using the information available to us.
Please collect your item as soon as reasonably possible after we notify you.
If goods remain uncollected for a significant period, we may make further reasonable attempts to contact you.
Where appropriate, we may give you a written notice concerning the uncollected goods. The notice may include:
If goods remain uncollected, Sew Devine may exercise rights available under the Torts (Interference with Goods) Act 1977 or other applicable law.
Where the legal requirements are met, those rights may include selling uncollected goods after the required notice and procedures have been followed.
Any sale proceeds or other amounts will be dealt with in accordance with applicable law.
We will not simply treat a customer’s property as our own merely because it has remained uncollected.
Nothing in this section affects your statutory rights.
Some spare parts, accessories, machine parts, cabinets or specialist products may need to be ordered specifically for you.
Please check compatibility carefully before ordering. If you are unsure, please contact us.
The fact that Sew Devine has ordered a normal, standard product specially from a supplier for you does not, by itself, remove any statutory cancellation right that applies to a distance sale.
A statutory cancellation exception may apply where, for example, goods have been made to your specifications or are clearly personalised, or where another specific legal exception applies.
Where cancellation rights are affected, we will aim to make this clear before the order is placed.
Special-order delivery times may depend on supplier availability and are estimates unless a particular date has been agreed.
If you create an account on our website, you are responsible for taking reasonable steps to keep your login details secure.
Please tell us promptly if you believe your account has been accessed without permission.
You are responsible for keeping the information within your account reasonably accurate and up to date.
We may suspend or close an account where we reasonably suspect fraud, misuse, unauthorised activity or a serious breach of these terms.
If our website allows you to submit a review, comment, photograph or other content, you must ensure that what you submit is honest, lawful and does not infringe another person’s rights.
You must not submit abusive, threatening, defamatory, deliberately misleading or unlawful material.
Please do not include personal information about another person without an appropriate reason or their permission.
We may moderate or remove content that we reasonably consider unlawful, misleading, offensive, irrelevant or inappropriate.
Where you deliberately submit a review or other material for publication, you give us permission to display that material in connection with the relevant review or website feature.
Photographs or other material submitted privately as part of an enquiry will not be used for unrelated advertising, social media or promotional purposes without separate permission.
Your use of our website is also subject to our Privacy Policy and Cookie Policy.
These explain how personal information is used and how cookies and similar technologies are handled.
We aim to keep our website available and operating correctly but cannot guarantee uninterrupted or error-free availability.
We may maintain, update, suspend, withdraw or change parts of the website where reasonably necessary.
We take reasonable steps to protect our website, but no internet service can be guaranteed to be completely secure.
Nothing in these Terms and Conditions excludes or restricts liability where doing so would be unlawful.
In particular, we do not exclude or restrict liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.
We are not responsible for loss or damage that was not foreseeable, except where the law does not allow that liability to be excluded or restricted.
If goods or services are purchased wholly or mainly for business or commercial purposes, different legal rules may apply. To the extent permitted by law, we will not be liable for loss of profit, loss of business, business interruption, loss of anticipated savings or loss of business opportunity arising from a business purchase.
Nothing in this section affects rights or remedies that cannot legally be excluded.
We will not be responsible for a delay or failure caused by events genuinely outside our reasonable control.
These may include serious courier or supplier disruption, severe weather, strikes, transport disruption, accidents, power failures, internet failures, cyber incidents, fire, flood, government action or changes in law.
If such an event materially affects an order, we will contact you as soon as reasonably possible.
If there is a substantial delay, we will explain the options available to you, including any statutory right to cancel and receive a refund for goods you have paid for but not received.
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer, you may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.
If you have questions about these Terms and Conditions, an order, return, repair or product, please contact us:
Sew Devine
Robert Devine trading as Sew Devine
Telephone:
0118 926 8664
Email:
info@sewdevine.co.uk
Address:
Sew Devine
24 Wokingham Road
Reading
Berkshire
RG6 1JQ
Website:
www.sewdevine.co.uk
You may use the form below if you wish to cancel an eligible distance contract, but you do not have to use it.
You may copy the wording into an email and send it to info@sewdevine.co.uk, or print it and post it to us.
You can also cancel by sending any other clear statement telling us that you wish to cancel.
To:
Sew Devine
24 Wokingham Road
Reading
Berkshire
RG6 1JQ
info@sewdevine.co.uk
I/we hereby give notice that I/we cancel my/our contract for the sale of the following goods:
Order number:
Goods ordered:
Date ordered:
Date received:
Customer name:
Customer address:
Customer email address:
Signature, if sent by post:
Date:
